![]() Your support provider may also ask you collect: using the CLI on a protected computer (if the Deep Security Manager cannot reach the agent remotely)įor Linux-specific information on increasing or decreasing the anti-malware debug logging for the diagnostic package, see Increase debug logging for anti-malware in protected Linux instances.To find diagnostic logging files, go to the root directory of the Deep Security Manager, and look for file names with the pattern server#.log, such as server0.log.įor an agent, you can create a diagnostic package either: If you changed the default options, the status bar will display the message Non default logging enabled upon diagnostic logging completion. While diagnostic logging is running, Deep Security Manager will display the message Diagnostic Logging enabled on the status bar. ![]() To reclaim disk space, manually delete those files from the file system. For example, if you reduce from 10 to 5 log files, server5.log to server9.log would all still exist. ![]() If you decrease Maximum number of log files, Deep Security Manager does not automatically delete existing log files that now exceed the maximum. For example, you might need to increase Maximum log file size to 25 MB and the time period to 24 hours for Database-related Issues and Cloud Account Synchronization - AWS. Some features need more time and disk space to collect enough debug logs. This will focus the debug logs, and minimize performance impacts while debug logging is enabled. If you have a multi-tenant Deep Security Manager, and the issue that you want to diagnose only occurs with a specific tenant, select that tenant's name in the option that appears. In the wizard that appears, select the options requested by your support provider. ![]() Diagnostic logging can consume large amounts of disk space and increase CPU usage. In addition to a diagnostic package, your support provider may ask you to enable diagnostic logging.ĭon't enable diagnostic logging unless recommended by your support provider. After the package has been generated, a summary will be displayed and your browser will download a ZIP file containing the diagnostic package.Įnable debug logs for Deep Security Manager The package will take several minutes to create. Go to Administration > System Information.To diagnose an issue, your support provider may ask you to send a diagnostic package containing debug information for either or both:ĭeep Security Manager diagnostics Create a diagnostic package for Deep Security Manager ![]()
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